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24/7 Customer Support
Learn more about customer support and why it's hard to find an website hosting provider which offers top-class support.
Being able to get in touch with your hosting provider any time you have any type of questions or experience any problems is important and how quickly they'll answer back and take action is often essential, particularly if your website is business-oriented, as longer downtime can often mean losing prospective customers. The support options are an easy way to recognize actual providers from resellers. The latter typically reply just to emails or support tickets and you will need to wait for a whole day or longer so as to receive a reply. In case your problem requires several replies, you will end up losing several days to get a simple problem fixed. Using the services of a genuine and trustworthy web hosting supplier, you'll be in a position to contact the support anytime and get a quick reply no matter what the problem or your question is - pre-sales, customer or technical one.
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24/7 Customer Support in Hosting
We provide 24/7 billing, customer and tech support for all our Linux hosting. Even if you aren't our client yet and you have questions, we will give you a hand right away and provide the needed information, in order to give you a choice to make the very best decision when you acquire your new website hosting account. We are available twenty-four seven, including weekends and holidays, and we provide you with numerous ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have a couple of telephone numbers globally, thus you're able to call the one that is closer to you. The maximum response time for the emails and the tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget about waiting for days to get support for any task or issue, irrespective of its complexity.
- 24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we supply feature 24/7 customer and technical support, therefore regardless of what issue you experience, you are able to get in touch with us and we will give you a hand straight away. Our guaranteed reply time for every email message or ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; typically the response time hardly ever is more than twenty minutes. We also have telephone support with multiple local numbers around the globe as well as a live chat, so you will be able to contact us and receive additional information about our solutions even if you do not have an account yet. We can assist you with any question or a problem you may have - payment methods, package features, e-mail setup, hosting account settings, etcetera. If you use our services, you won't ever have an issue where you should wait for a day or two to get a problem solved like you may have to do with lots of other suppliers.- 24/7 Customer Support in VPS Hosting
In case you purchase a virtual private server through us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local phone numbers in the United States, the United Kingdom and Australia along with a live chat service. When you are an active customer and you're looking for help with some technical issue which requires longer time to investigate or resolve, you'll be able to open a ticket through your billing account or you will be able to send an e-mail message and we will handle the issue and send you an answer within 1 hour. The reply time is warranted 24/7, which includes holidays and weekends, but for many issues it takes no more than 30 minutes to receive support. The support service covers the VPS as well as all pre-installed software it comes with, so in case you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.- 24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum reply time guarantee, you will receive extremely fast support when you purchase a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, therefore every time you open a support ticket from your billing account or you send an email message about any problem with your server or the pre-installed software on it at any time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the issue involved needs more time to be solved or if it has to be sent to our admins, as it's easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to call us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 too. - 24/7 Customer Support in Semi-dedicated Hosting