Although this is not the most importantfactor for you to recognize a dependable hosting supplier from a bad one and a reseller from an actual provider, having the option to call and speak with a live person is a sign that you aren't dealing with a one-person firm and that you can get in touch with someone any time you're in need of support. The telephone support for website hosting services may range from basic to dedicated, therefore the issues which can be resolved with a phone call differ based on the provider. In most cases, these matters are simpler and feature billing or first level tech issues because more complex issues often require a support ticket where both you and the system administrators can track the proceedings with a specific situation. Nonetheless, having the option to call your supplier can save you lots of time and efforts for the countless small things which may eventually show up at the time you manage your web hosting account.
Phone Support in Hosting
As we have live phone support 14 hrs daily, you have the option to contact us and talk with our customer support representatives to get more information about any of the Linux hosting that we offer and make sure that our servers match the system requirements for your websites prior to purchasing anything. For your benefit, we now have phone numbers on as many as 3 different continents so that you can call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you'll be able to call about general and billing issues, and about some technical ones. If the issue is strictly technical or it requires more time to investigate, you will have to employ our ticketing system, which will enable both you and our tech support crew to track the details provided by either side.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we offer feature real-time phone support for fourteen hours daily. In case you are unsure which plan will be appropriate for your web sites, you would like to find out more about a package's specifications or you'd like to have any other kind of information about our services, you have the option to call any of the local telephone numbers which we have in the United States, the UK and Australia and our customer support representatives will help you. In case you currently have an account, you'll be able to get in touch with us about sales and general issues, although we are usually able to assist with a number of technical issues as well. For strictly technical troubles you will have to employ our in-built ticketing system where the conversation between you and our technical support crew will be in one place, which is the better option when your trouble needs longer time to be dealt with or it needs to be escalated to our system administrators.