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One-Hour Response Guarantee
Want to know more about the 1-hour response time guarantee and how you can take advantage of it in your capacity as client?
Should you ever face a problem with your website and be unable to handle it on your own, ask the respective hosting provider’s technical support staff to help you get the website back online. A prompt resolution would be the perfect scenario, but lots of companies answer within twenty four hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be swiftly solved, your website may not function satisfactorily or may not be available at all for a long span of time, so you may lose prospective customers as it is extremely unlikely that anyone will be eager to revisit a site that’s faulty. This is why, you ought to make certain not only that you can touch base with your web hosting provider, but also that they can reply and help you in a well-timed manner. If an application update does not go smoothly or you delete something mistakenly, for instance, the website should be fixed swiftly so as to prevent elongated unreachability.
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One-Hour Response Guarantee in Hosting
With a hosting from us, you can forget about waiting for hours, or even one whole day, to get a response to an e-mail or a customer support ticket. Regardless of when you get in touch with us, we will get back to you within only 1 hour with any pre-sales or technical enquiries that you might have. As a matter of fact, our actual response time almost never surpasses 20-30 minutes. As we’re at your disposal around the clock, you’ll always receive support in a well-timed fashion and we understand exactly how essential that is in the digital age. Shortly after you contact us, we’ll answer your queries. If you run into any technical difficulty, we will cope with it on your behalf, or we will provide you with all the needed information if there is something that you need to do on your end.
- One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we know exactly how vital it is to receive timely help, we promise that you’ll never have to wait for more than one hour to receive an answer to any ticket that you submit through your semi-dedicated server Control Panel. The fact is, you will seldom have to wait for more than twenty to thirty minutes and this applies to any question irrespective of its nature – technical, general or billing. Additionally, our tech and customer support staff will be at your service 24/7/365, which means that even if you send a ticket during public holidays, you will always receive an instant reply, which will contain the answer to a query, the solution to an obstacle or the info required to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never need to spend a day hanging around waiting for an answer like you would with lots of other hosting companies. - One-Hour Response Guarantee in Semi-dedicated Hosting