A live chat is a real-time way of communication between a hosting company's support crew and its clients. It is an efficient method to receive some information about the website hosting services or get some problem resolved as you are talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the smaller possibility of mistakes when you exchange info such as usernames or domain names, the faster response time because the communication is live and the fact that you don't have to stay on the chat all the time - you'll be able to do another thing while the representative investigates the issue in question. In addition, you will be able to become a part of a live chat room from any kind of computer which is connected to the web, avoiding the phone rates that you'll have to pay if you are calling to another country.
Live Chat Support in Hosting
As we acknowledge the fact that numerous problems are often resolved when you speak to a live person, we supply a live chat service for all our prospective and current clients. The chat is available every single day and our support agents can assist you with a variety of questions and problems. If you are not our customer yet, you can learn more about our hosting plans and the hosting environment in general to be certain that your sites will work efficiently on our servers. If you already have an account and you have some questions or you have any troubles with any of our solutions, you will be able to get in touch with us through our live chat and we can supply you with the required details or assist you to troubleshoot the problem. You'll need to open a support ticket for some problems that require more time or the assistance of a sysadmin, but for a variety of basic problems you'll receive help right away.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is online every single day, even on holidays and weekends. It is the most effective way to find out more details about our Linux semi-dedicated hosting in case you don't have an account yet or to get a problem resolved in case you are a client and our customer care representatives will assist you quickly no matter what time of the day you join our chat. If you are hesitating which plan is more suitable for your sites, in case you need a piece of advice whether you should order a certain upgrade and how to order it or when you have troubles setting up an email account on your computer, you're able to get in touch with us and we will give you the necessary information instantly. Our live chat is available even after our phone lines are off for the day, which means that if you have an account with us, you can be certain that you will always receive timely help with any question or issue that pops up.