A ticketing system is the most widely used communication channel that web hosting companies offer to their clients. It is usually part of the billing account and is the best way to resolve an issue that requires a certain amount of time to examine or that needs to be escalated to a server administrator. Thus, all replies given by either side will be stored in the same place in case someone else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will need to log in and out of no less than two accounts to execute a specific task or to reach the hosting company’s customer support staff. If you desire to administer several domains and each one is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. In addition, it can take substantial time for the hosting provider to reply to your ticket request.