A ticketing system is the most widely used communication channel that web hosting companies offer to their clients. It is usually part of the billing account and is the best way to resolve an issue that requires a certain amount of time to examine or that needs to be escalated to a server administrator. Thus, all replies given by either side will be stored in the same place in case someone else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will need to log in and out of no less than two accounts to execute a specific task or to reach the hosting company’s customer support staff. If you desire to administer several domains and each one is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. In addition, it can take substantial time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting isn’t separate from the hosting account. It is an essential part of our all-embracing Hepsia hosting Control Panel and you will be able to visit it at any given time with just a few mouse clicks, without ever signing out of your account. The ticketing system offers a quick-search field, so you can track down the status of de facto any support ticket that you have sent in the past, if needed. On top of that, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to fix a particular problem before you actually send a ticket. The ticket response time is maximum sixty minutes, which implies that you can receive quick assistance at any given moment and if our support staff suggests that you do something inside your account, you can do it instantly without having to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with one objective in mind – that you should be able to manage everything related to your account from a single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an inquiry or encounter a challenge, you can get in touch with our client care staff right away without needing to log in to an entirely different admin console. You can look through your web files or check a variety of account settings whilst posting a new ticket or reading the answer to an old one. If you have numerous tickets and you wish to track down a particular one, you can use the smart search functionality, which is available in the Help section. We’ll make sure you receive an answer in no more than 1 hour regardless of the nature of your enquiry or issue.