Lots of people who begin using their very first hosting account, or switch companies, normally have inquiries regarding how certain operations are completed or chance upon obstacles when setting up different things like emails, website settings, and so on. That is why, some web hosting providers have compiled documentation with standard questions and issues in order to help their customers receive information quickly and easily. As a result, the customer care staff members can focus on actual issues that given customers may be facing, since the solution for the minor things will be available on the World Wide Web and customers can handle them without having to get in touch with the help desk team. Having exhaustive documentation is pretty important, especially for new customers with no past experience whatsoever, as the hosting service entails an enormous amount of features and lots of individuals can become bewildered about what to do. A good knowledge base can both help you do the things that you need and become aware of how the hosting service works in general.
Extensive Online Documentation in Hosting
If you purchase a hosting package through our company, you will acquire access to our elaborate online help documentation where you will see information on de facto everything related to our hosting solutions. The topics cover anything from how to create an e-mail address on your feature phone, to how to do various things using an .htaccess file. The articles themselves are written in a simple-to-grasp way and include elaborate manuals on how to carry out a particular operation in your Hepsia Control Panel. You can also find info that is not directly connected with Hepsia, for instance one that concerns online applications on your personal computer. The complete archive of articles will be available in the Control Panel’s Help section, but those that are relevant to a particular Control Panel section can be accessed on the spot. Since we have included as many topics as possible, you’ll be able to learn virtually everything associated with your hosting account.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers come with an elaborate article repository where you can find any information that you might need about our hosting services or about the Hepsia Control Panel that we are using. We’ve prepared it based on the feedback that we have gathered from our customers throughout the years and, as a result, our articles address specific problems that you could bump into and suggest the quickest way to correct them, for example getting an HTTP 500 error message or being unable to send email messages from your PC although you have the right outgoing mail server settings. The articles are available in every section of the Control Panel and you can browse them at any given moment. They can help you widen your knowledge not only about our services, but also about the web hosting field as a whole, as they feature exhaustive guidelines and general information such as what file access permissions or cron jobs are.