Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • We provide a 60–minute response time guarantee for every support ticket or email that you submit to our help desk support team. We will swiftly answer all standard queries and forward the matter to our administrators in case any further assistance is needed. If you order the Admin Services package, we will complete any of the included services at a time that has been agreed upon in advance.

  • Top quality support service

  • A Premium–Quality Help Desk Service

  • If you require any help while using our Web Hosting Control Panel or with any of the applications that we’ve preinstalled on the dedicated server on your behalf, do not hesitate to touch base with our tech support staff at any moment through the ticketing system. What’s more, if you need help managing your dedicated hosting server, you can make use of the Admin Services package, that includes OS updates every week, problem troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard drive storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Web Hosting Control Panel is installed by default for every Linux dedicated hosting server. Among its characteristics is a very convenient integrated knowledge base that will guide you step by step on all the operations that you can carry out. The majority of help articles also video versions that show all the actions that you can perform in a highly illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.