A 99.9% Server Uptime
We’ve built our hosting system using reliable hardware components and strongly modified software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on all our web hosting servers to guarantee maximum protection and stability. We’ve set up a number of denial–of–service prevention appliances combined with very powerful firewalls to make sure our internal network is unassailable and safe.
All our Linux hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is vital that you also set up your own network architecture. For this reason, we built a custom–configured internal network in each one of our datacenter facilities. Based on top–of–the–line Juniper routers and switches, our internal network allows for startlingly fast data transfer rates and is also fully redundant.
Hence, you can enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, irrespective of which web hosting offer you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are not delighted by our services, or if you think that they are insufficient, or if you decide that you should have a Linux VPS hosting instead of a cloud hosting plan – we will give you a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain total control of your domains even when you cancel your web hosting account with us.
24/7 Technical Support
If you have ever been forced to wait around for hours to get a response, you’re aware of how annoying this can be, even more so when your web site is at stake. That’s why our company offers a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technicians will be here for you and they’ll respond to you in less than an hour. And the best thing is that their average response time is well under 20 minutes!